KENBALI SPA etiquette
Dear guest,
For making your stay as comfortable as possible, we would kindly ask you to respect the following etiquette:
In general
The wet area of our KENBALI SPA is a textile free area. When using our dry sauna, we ask you to put under a sauna towel. You find these towels at the counter. You also find changing rooms for men and women in our Spa. A coin for the locker is available at our reception.
Our KENBALI SPA is open until 11 pm. We ask you to leave the Spa area by then.
Massages
Before the treatment
Enjoy our sauna area before your treatment.
For achieving the maximum effect, it is necessary to inform your therapist about special wishes, aims or health problems before the treatment. Of course all information will be treated strictly confidential.
We kindly ask you to arrive showered, wrapped in a towel and with bathrobe. You may bring your own bathrobe or borrow one at the reception for a lending fee of 6,- Euro.
During the treatment
Inform your therapist about every discomfort or pain you feel during your treatment. A relaxation rest of 5 minutes is included in every treatment.
Delays
We ask you to arrive in our Spa waiting area 15 minutes before your treatment starts. If you arrive late, your time will be reduced automatically. Your treatment has to end at the scheduled time, so that following guests won’t have to wait. Please note that we have to charge you with the whole amount for the treatment, even if the time was reduced.
Changing or cancelling an appointment
If you have to change or cancel your appointment, please inform us at least 4 hours in advance. Otherwise we will have to charge you with 50% of the treatment costs.