Questions? Answers! Here you will find an overview of the most important information about our Sunderland Hotel. If your question is not answered, please send us an e-mail or simply call us on02933 9870.
If you suffer from a lactose, gluten or other intolerance, please let us know.
The bar is located in the basement.
Opening hours:
Friday and Saturday from 19:00
You can check into your room between 15:00 and 20:00 on the day of arrival. After 8.00 pm, self-check-in takes place by telephone arrangement with a code for our key safe at the hotel entrance. Please inform us in good time if you wish to check in at a later time.
On the day of departure, check-out takes place between 07:00 and 11:00. Departure before 07:00 is also no problem. In this case, check-out takes place the evening before - please contact us!
If you are travelling by bike, you can store it safely and free of charge in our bike garage (limited availability).
You will find a bike hire service directly at Lake Sorpe at WOOHOO. As our hotel guest, you can benefit from more favourable conditions here. Please ask at our reception for the code word.
We serve our rich breakfast daily in our restaurant.
Breakfast times
Monday to Friday: 07:00 to 10:00
Saturday to Sunday and public holidays: 08:00 to 11:00
Pets are very welcome. We charge €15 per day. We are happy to provide you with a bowl set. Please note that dogs are only allowed in the restaurant for dinner and must be kept on a lead.
Travelling with a child? No problem, simply book a baby cot or extra bed when you make your reservation.
If you would like an extra pillow or blanket in your hotel room, please contact our staff at reception.
Our lift gives you barrier-free access to all floors.
The hotel's own car park is located directly in front of the hotel and in our inner courtyard. You can park your car here free of charge. If our hotel car park is full, you can alternatively obtain a parking permit from us, which allows you to park free of charge on Rathausplatz (subject to availability).
Our hotel only has non-smoking rooms. In the event of non-compliance, we reserve the right to charge €150.
Holiday safely - cancellation without risk
We recommend the products of our partner ERGO Reiseversicherung, the market leader among travel insurers in Germany, to ensure that you are compensated for any financial losses in the event of cancellation or interruption of your holiday due to illness, accident or unemployment - even within the family.
Don't forget travel insurance - it can be expensive without it.
Cancellation insurance not only offers you protection in the event of cancellation, but also in the event of unexpected curtailment of your trip. In this case, ERGO travel insurance covers the costs for the unused days of your stay. This means you are financially protected before and during your trip. The loss of your hotel or holiday apartment key and damage to furnishings are also covered. CancellationPlus insurance offers even more:
In addition to the benefits of cancellation insurance, it also includes repatriation with emergency medical assistance (not covered by statutory health insurance), luggage insurance and bicycle cover.
ERGO is always your contact for insurance matters.
Our Sunderland Restaurant serves delicious regional cuisine and exciting dishes with an African flavour.
Opening hours:
Hot food: Tuesday to Saturday from 18:00 to 21:00
Coffee & cake: Friday and Saturday from 15:00 to 17:00
Drinks service: Tuesday to Saturday from 18:00 to 22:00
Closed on Mondays & Sundays
Our reception is open at the following times:
Mon - Fri: 06:30 to 20:00
Sat & Sun: 07:00 to 20:00
From 8.00 pm, self-check-in takes place by telephone arrangement with a code for our key safe at the hotel entrance. Please inform us in good time if you wish to check in at a later time.
Our KENBALI sauna area with dry sauna, steam bath and relaxation room is located on the 5th floor and offers a wonderful view over the town of Sundern. As we attach great importance to sustainability, we only switch on the sauna on request during opening hours. Please let us know at reception 30 minutes before you would like to use the sauna. Please note that the sauna is a textile-free area.
Please note that the sauna is a textile-free area. In order to maintain hygiene here, please use towels as underlay in the sauna cabin. You are welcome to book sauna towels and bathrobes for a fee.
KENBALI opening hours
Monday to Thursday: 17:00 to 22:00
Friday & Saturday: 15:00 to 22:00
Sunday: on request
Free WLAN is available throughout the hotel. Please log in to our WLAN network with the password "hbphwlan".
We accept EC cards as well as American Express, MasterCard and Visa.
Cash-free hotel since 01.01.2023
Our hotel has been a cashless zone since 1 January 2023. We have noticed that the proportion of cash payments continues to decrease, so we have switched completely to "cash-free" at the beginning of 2023. In return, we will continue to expand our range of alternative (digital) payment methods for you.
Accordingly, please understand that we will no longer be able to accept cash payments with immediate effect.
