Questions? Answer! Here you will find an overview of the most important information about our Sunderland Hotel. If your question is not answered, please send us an email or simply call: +49 (0)2933 9870.
Answer questionsEverything at a glance.
If you suffer from lactose, gluten or other intolerance, please let us know.
The bar is in the basement. Our Baraza Bar is currently closed.
Your room is available on the day of arrival between 3 p.m. and 10 p.m. If you arrive after 10 p.m., please let us know in good time by telephone.
On the day of departure, check-out is between 07:00 and 11:00. Departure before 07:00 is also not a problem. In this case, the check-out takes place the evening before - talk to us!
If you are travelling by bicycle, we can store them safely and free of charge. We are also happy to provide you with a rental mountain bike (€8 per day).
We serve you our rich breakfast daily in our restaurant. For an extra charge of €10 per room, we serve breakfast in your room.
Monday to Friday: 07:00 a.m. to 10:00 a.m
Saturday to Sunday and public holidays: 08:00 to 11:00 am
Pets are very welcome. We charge €12 per day. We are happy to have a bowl set ready for you. Please note that dogs are only allowed in the restaurant for dinner and must be on a leash.
Are you traveling with a child? No problem, simply book a cot or extra bed when making your reservation.
If you would like an additional pillow or blanket in your hotel room, please contact our reception staff.
We offer climate-neutral overnight stays on request. We calculate the CO2 emissions of your stay, offset the greenhouse gases and provide you with a certificate as proof.
With climate-neutral overnight stays you make a contribution to global climate protection and support recognized climate protection projects. They also promote the achievement of global sustainability goals (Sustainable Development Goals), such as fighting poverty or improving living conditions in emerging and developing countries.
The climate protection projects, tested and certified according to international standards, demonstrably save CO2. ClimatePartner's TÜV Austria-certified process for offsetting CO2 emissions guarantees you additional security.
With ClimatePartner, a leading solution provider for companies in climate protection, we have a strong partner at our side in the implementation of climate-neutral overnight stays.
How you can make your overnight stay with us climate-neutral:
In our online booking mask, you will be shown the option of climate-neutral accommodation based on your selected travel duration. After selecting this option and completing your reservation, you can finally download your personal certificate on the booking confirmation page.
The compensation amount is passed on 1-to-1 to Climatepartner, who support numerous climate projects.
With our lift you have barrier-free access to all floors.
The hotel's own parking spaces are located directly in front of the hotel and in our inner courtyard. We charge €5.00 parking fee per car/night.
Please note that parking spaces cannot be reserved in advance.
Our hotel only has non-smoking rooms. In the event of non-compliance, we allow ourselves to charge 150 €.
Take a safe holiday – cancellation without risk
We recommend the products of our partner ERGO Reiseversicherung, the market leader among travel insurers in Germany, so that you are compensated for possible financial losses in the event of cancellation or termination of your holiday due to illness, accident or unemployment - also within the family.
Don't forget travel insurance - it can be expensive without it.
The cancellation insurance not only offers you protection in the event of cancellation, but also in the event of an unexpected cancellation of the trip. In this case, ERGO travel insurance covers the costs for the unused days of your stay. This gives you the best financial protection before and during the trip. The loss of your hotel or holiday apartment key and furniture damage are also insured. The cancellation plus insurance offers even more:
In addition to the services of the cancellation insurance, it also includes medical repatriation with emergency medical assistance (not covered by statutory health insurance), luggage insurance and bicycle protection.
Contact for insurance questions is always ERGO.
Book your travel insurance now >>
Our restaurant is currently closed.
Our reception is open at the following times:
Mon - Sat: 6:30 a.m. to 10:30 p.m
Sun: 7:00 a.m. to 10:00 p.m
Please inform us as soon as possible if you wish to check in at a later time.
Our KENBALI sauna area with dry sauna, steam bath and relaxation room is on the 5th floor and offers a wonderful view over the city of Sundern.
The use of the sauna and the steam bath is currently only possible for our hotel guests with prior registration within the following opening hours.
KENBALI opening hours
Monday to Thursday: 5:00 p.m. to 10:00 p.m.
Friday & Saturday: 3:00 p.m. to 10:00 p.m.
Sunday: on request
Free WiFi is available throughout the hotel. To do this, log into our WIFI network with the password “hbphwlan”.
We accept debit cards as well as American Express, MasterCard and Visa.
Cash-free hotel since January 1st, 2023
Our hotel has been a cashless zone since January 1st, 2023. We have noticed that the proportion of cash payments continues to decrease, so that we switched completely to "cash-free" at the beginning of 2023. In return, we will continue to expand our range of alternative (digital) payment methods for you.
Please understand that we can no longer accept cash payments with immediate effect.